cka444 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data cka444 collects, why we collect it, how we protect it, and what rights you hold over your information.
1. Introduction
This Privacy Policy ("Policy") describes how cka444 ("cka444", "we", "us", "our") collects, uses, stores, shares, and protects personal information that you provide or that we generate when you visit, register, and use the cka444 online gaming platform at cka444.app (the "Platform"), including its casino, sportsbook, slot games, and all associated features and services.
By creating a cka444 account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any provision of this Policy, you must not use the Platform.
This Policy forms part of cka444's overall user agreement alongside the Terms & Conditions and the Responsible Gaming Policy. We may update this Policy from time to time; significant changes will be communicated to registered users via email or an in-platform notification.
2. Personal Data We Collect
Information gathered when you register and use cka444
2.1 Information You Provide Directly
When you register a cka444 account, complete KYC verification, make a deposit or withdrawal, contact support, or interact with any feature of the Platform, you may provide the following categories of personal data:
Identity Data
Full legal name, date of birth, gender, National ID number, passport number, or driving licence number as supplied during KYC verification.
Contact Data
Email address, mobile phone number (including Grameenphone, Robi, Banglalink, Teletalk, and Airtel numbers), and residential address including division (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh) and district.
Financial Data
bKash account number, Nagad account number, Rocket account number, Upay account number, Dutch-Bangla Bank DBBL details, or other Bangladeshi payment method details used for deposits and withdrawals in BDT (৳).
Account Credentials
Username and encrypted password. Passwords are stored using industry-standard one-way hashing — cka444 staff cannot view your password in plain text.
Communications Data
Messages sent to the cka444 support team via email at [email protected], live chat transcripts, and any feedback or complaint submissions.
2.2 Data Collected Automatically
When you access the Platform, our servers and analytics systems automatically collect the following technical data:
- IP address and approximate geographic location (country, city, and ISP)
- Device type, operating system version, and browser type and version (e.g., Chrome for Android, Safari for iOS)
- Session timestamps, pages visited, games launched, bets placed, and in-platform navigation paths
- Referring URL (the page or search engine that directed you to cka444.app)
- Cookies and similar tracking technologies as described in Section 8 of this Policy
3. How We Use Your Personal Data
cka444 processes your personal data only for the purposes described below, and only where we have a lawful basis for doing so. Our primary lawful bases are: fulfilment of your contract with us (operating your account and processing transactions), compliance with legal obligations, and our legitimate interests in operating a safe and fair gaming platform.
Account Management
To create and maintain your cka444 account, verify your identity, process deposits and withdrawals in BDT, and communicate account-related notifications to you.
Fraud Prevention & Security
To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, bot usage, and any other activity that violates our Terms & Conditions or applicable law.
Platform Improvement
To analyse aggregated usage patterns, optimise game loading performance, improve our sportsbook odds feed for BPL and IPL cricket markets, and enhance the overall user experience on cka444.
Marketing & Promotions
To send you bonus offers, seasonal promotions (such as Eid and Pohela Boishakh campaigns), and game recommendations — but only where you have provided consent or where we have a legitimate interest and you have not opted out.
Responsible Gaming Compliance
To monitor gaming behaviour for signs of problem gambling, enforce self-exclusion requests, apply deposit limits set by you, and comply with our responsible gaming obligations. This processing is in the interests of player welfare and is a legitimate use of your data.
Legal & Regulatory Obligations
To retain transaction records, respond to lawful requests from competent authorities, and fulfil any reporting or record-keeping obligations imposed on cka444 by applicable law.
4. How We Share Your Data
cka444 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We share your data only in the following limited circumstances:
4.1 Game & Technology Providers
cka444 works with licensed third-party game studios and platform technology providers — including but not limited to Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — who require certain account-level data (such as a pseudonymous player ID and session token) in order to deliver game content and validate bet results. These providers are contractually bound to process your data only for agreed purposes and in accordance with data protection standards.
4.2 Payment Processors
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other Bangladeshi payment channels, cka444 must share the minimum necessary financial data with those payment service providers. Each provider operates under its own privacy policy and applicable Bangladeshi financial regulations.
4.3 Legal & Regulatory Disclosure
cka444 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by a valid legal obligation, court order, or governmental request. We will notify you of such disclosures where we are legally permitted to do so.
4.4 Business Transfers
In the event that cka444 undergoes a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered users of any such change via the contact details held on their account prior to the transfer taking effect.
5. Data Retention
cka444 retains your personal data for as long as your account remains active and for a period after closure as required by our legal obligations and legitimate interests. The following general retention periods apply:
Account & Identity Data
Retained for the full duration of your account's active life plus a minimum of 5 years following account closure, to comply with anti-money-laundering record-keeping obligations.
Transaction & Financial Records
All deposit and withdrawal records, including bKash, Nagad, and Rocket transaction references, are retained for a minimum of 7 years to satisfy financial record-keeping requirements.
Game & Betting Logs
Individual game round results, bet slips, and sportsbook wager records are retained for a minimum of 3 years following the date of the relevant activity.
Support Communications
Email and live chat records with cka444 support are retained for 2 years from the date of the last communication in a given thread.
Marketing Preferences
Records of your marketing opt-in or opt-out status are retained indefinitely to honour your preferences, even after account closure.
When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked to any individual user.
6. Cookies & Tracking Technologies
cka444 uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform effectively, maintain your logged-in session, remember your preferences, and analyse traffic patterns. The following cookie categories are in use:
- Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens that keep you logged in to your cka444 account. They cannot be disabled without breaking core functionality.
- Functional Cookies: Remember your preferences such as preferred game lobby view, language setting, and last-used payment method to improve your experience across visits.
- Analytics Cookies: Help cka444 understand how players navigate the Platform — which games are most popular, where users encounter friction, and how landing pages perform. Data is aggregated and pseudonymised.
- Marketing Cookies: Used to deliver relevant promotional content and to measure the effectiveness of cka444's marketing campaigns. These are only placed where you have provided consent or where legitimate interest applies and you have not opted out.
You may manage cookie preferences through your device or browser settings at any time. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Opting out of analytics or marketing cookies will not affect your access to games or betting markets.
7. Data Security
cka444 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include:
- Industry-standard TLS/SSL encryption for all data transmitted between your device and cka444 servers
- Password hashing using strong one-way cryptographic algorithms so that stored credentials cannot be reversed
- Access controls limiting staff access to personal data strictly to those with a defined operational need
- Regular security audits and penetration testing of the Platform's infrastructure
- Secure, encrypted storage for all KYC documents submitted during identity verification
- Two-factor authentication (2FA) options available for your cka444 account login
Despite these measures, no internet-based system can guarantee absolute security. You are responsible for keeping your cka444 login credentials confidential and for notifying us immediately at [email protected] if you suspect unauthorised access to your account.
8. Your Privacy Rights
As a cka444 user, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request — [Right]":
Right of Access
You may request a copy of the personal data cka444 holds about you, including your account details, transaction history, and KYC records. We will respond to verified access requests within 30 days.
Right to Rectification
If any personal data cka444 holds about you is inaccurate or incomplete, you have the right to request that we correct it. You may update basic account details (such as contact number) directly through your account settings.
Right to Erasure
You may request deletion of your personal data. Note that this right is not absolute — cka444 is required to retain certain data for legal and compliance purposes (see Section 5). Where erasure is possible, we will complete it within 30 days of your verified request.
Right to Restrict Processing
You may request that cka444 restrict processing of your data in certain circumstances, for example while a dispute about its accuracy is being resolved.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by updating your notification preferences in account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Right to Object to Marketing
You may opt out of receiving promotional emails, SMS offers, or in-platform bonus pop-ups at any time through your account notification settings. Opting out of marketing does not affect your ability to receive important transactional communications (e.g., withdrawal confirmation, security alerts).
9. Minors & Age Restriction
cka444 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. If you are under 21 years of age, you must not register an account or use the Platform in any capacity.
If cka444 becomes aware that personal data has been collected from a user who is under 21, we will promptly delete that data and close the associated account. If you believe a minor may have registered on cka444, please contact us immediately at [email protected].
10. Contact & Privacy Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy or cka444's handling of your personal data, please contact our data team in the first instance:
Email: [email protected]
Subject line: Privacy Enquiry
Response time: We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).
If you are not satisfied with our response to your complaint, you may escalate the matter to the relevant data protection authority in your jurisdiction. cka444 is committed to resolving privacy disputes fairly and transparently.
Questions? Explore cka444 Further
Now that you know how we protect your data, feel free to explore our games, check your account, or visit our FAQ for more information.